Daron Pacheco argues front-desk staff are a clinic's most critical employees. They handle referrals, insurance questions, and logistics, freeing clinicians to focus on patient care and running the business instead of getting bogged down in administrative work.
They're the most important employees. I always joke, I'm like, yeah, you're the front line. Like, you're the first point of contact. You guys don't do your job well, we don't have— like, if you don't get the kill, we don't have anything to eat and nobody eats. So yeah, and wow, it's pressure. But man, they, they do such a wonderful job. And to the point now that I'm like, I don't want to take this call. Like, you know, you know what to say because there are a lot of questions that are logistical of you know, do I need a referral? Do I need this? Do I need that? And I've gotten so far away from it that I— if I can focus on being a damn good clinician and a damn good business owner and let them just do their job, everything works better.
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