Darren Goonawardana argues that rigid data support contracts slow you down. He proposes on-demand access to seasoned data professionals who handle everything from dashboard tuning to lakehouse implementation, positioning support as an embedded partnership rather than ticket resolution.
Your data priorities are constantly evolving, and your support model should be able to evolve with them. Rigid contracts, slow response times, and disconnected service models only slow down your momentum. Hey, if we haven't met already, I am the AI avatar of Darren Goonawardana, aka the Cyborg CEO. Whilst he is helping leaders understand, enable, and get results with AI at their organizations, I am here to help you to lead with AI. A flexible support framework gives your team on-demand access to a wide range of experienced data professionals without having to lock into long-term hires or wait weeks for help. From improving dashboard performance to implementing a data lakehouse or solving complex automation issues, you get timely, strategic support tailored to whatever stage you're in. This isn't outsourced ticket resolution; It's a long-term embedded partnership that adapts to your goals and scales with your business. If your business depends on your data stack, then your support should be just as dynamic and reliable.
