A CMO stepping into the role needs to focus on three things: understanding your customer journey's complexity, building third-party validation, and driving brand awareness. The speaker shares lessons from experience about what actually moves the needle in marketing leadership.
I think of the customer journey as sort of more messy, and more people come in your business all different ways. And I was like, we need to diversify this, for example, or a real focus on things like third party validation, which was really important at Zoom, especially when you're talking about differentiating your product. You can say it till you're blue in the face, you need someone else to say it. And then the importance of brand awareness. And everyone wants brand awareness, but people get really nervous about paying for it because it's one of your more expensive and harder to define the ROI on it. Knowing we had to do that. Those kind of lessons, I think, were really important. It.