A marketing leader asks what you'd change if your survival depended on hitting your goal. The answer: move faster and obsess over customer experience. Speed and simplicity beat complexity every time.
The number one tool in there is to prioritize speed as a top value and priority of the team. So looking at what is the number one goal for us as a marketing team and are we moving as fast as possible towards that goal? You know in your gut if the answer to that is yes or no, you don't need fancy dashboards or anything like that. And if the answer is no, let's say you're trying to move up market as fast as possible and then we say, okay, are we moving up market as fast as possible? If my life depended on this, like would we be doing things differently? And if the answer is no, then you need to make some changes. And often that's a combination of restructuring, refocusing, maybe different type of technology. So the end customer experience and then speed remain the two principles that CMOs and marketing leaders can can follow to set themselves apart from their peers.