Doug Noll teaches one emotional-regulation skill that stops you from reacting defensively in conflicts. Instead of arguing, you validate the other person's feelings, which dissolves tension fast. Practice it consistently and you build trust with your team and stop losing your cool at home or work.
Chapters
As you practice this, you'll begin to gain a reputation as somebody who can handle strong emotions. You'll begin to create psychological safety on your team. You'll begin to create trust around you. And you'll be able to prove to yourself and prove to other people that you don't avoid conflict, you lead through it. You'll be able to come home stress-free. And when at home, if a conflict arises with your kids or your spouse or your partner, you don't get reactive, you don't get mad, you don't defend or justify. You simply validate them. "Honey, you're really upset, you're frustrated, you're angry, you feel all alone in this." "No shit." And over with, just like that. You're never gonna feel like, "I just lost my cool and hurt my relationship." That will never happen to you again. You can be calm, confident, and compassionate no matter how intense the situation is.