Leaders focus on managing their own emotions and technical skills, but miss the real problem: they don't know how to calm the people they lead. The shift from self-regulation to regulating others is teachable and changes everything about how you lead.
Chapters
Why is it that leaders fail emotionally? Well, it's pretty obvious when you think about it. What happens is that when we're young and we're practicing and we're learning, our only job is to be good at work. If you're good at it, you get promoted. But at some point you're responsible for people. And the problem is that nobody ever shows you how to handle their emotions. And that's why we get leaders who avoid conflict completely, who shut down when emotions get high, who try to logic their way through emotional situations. The real problem? Most leaders are trying to manage their own emotions and their own anxiety instead with addressing the emotions of others. In order to get out of this, you have to go through a transition from trying to stay calm yourself to learning how to calm other people. This is not a personality trait. It is a learnable, teachable, replicable, duplicable, and very practical skill.