Arguments fail because emotional overload blocks logic. A mediator who's handled thousands of conflicts explains how to calm the other person's nervous system in 90 seconds, not with words but by addressing their emotions directly.
Chapters
Why do you turn every disagreement into World War III while others easily calm an angry person in seconds? If you think it's about having good communication skills, I'm sorry, but you're wrong. You see, after mediating thousands of conflicts, I discovered that it's about something called brain wiring. Your brain cannot process logic properly when it is full of emotions. So when someone argues back at you, you lose control and then you explode. But people who understand this, they know how to ignore the words completely. They listen to the emotions instead, and something interesting happens. The other person's nervous system actually calms down. Comment emotions if you want to learn a special technique that stops any argument in 90 seconds.