Doug Noll explains why explaining makes arguments worse. Instead, name the other person's emotion to calm their nervous system. Use phrases like "I see you're frustrated" rather than defending your position.
Chapters
The worst thing you can do in an argument is start explaining. Now it might sound weird, but when tension is high, explaining feels like the right move. So you start laying out your logic, and that's exactly what makes the argument worse. Because in conflict, no one is listening to logic. They're listening for safety. So when you explain, what the other person hears is, "You don't get how I feel." And that's when they push back harder. Here's the shift that actually works. Don't explain first, validate first. Instead of saying, "Let me explain," say, "You're frustrated right now." Don't say, "That's not what I meant." Instead, say, "You feel dismissed because when someone hears their emotions named accurately, their nervous system calms down and only then does conversation become possible. Comment: "Effective!" And I'll send you the exact phrases that you can use to have effective conversations.