Doug NollI'm called in when human dynamics are getting in the way of strategic leadership execution.

The Secret to Calming Any Conflict

6 Jan 2026 · 1 min

Watch on YouTube

0:35

In this brief YouTube excerpt, Speaker A shares a concise conflict‑resolution approach centered on rapid emotional de‑escalation. The core claim is that highly escalated, angry individuals can be calmed in under 90 seconds, after which constructive problem‑solving becomes possible. Speaker A emphasizes that the root of the anger is emotional intensity, not a “two‑sides” dispute, and that once calm, people are often capable of resolving their own issues if the provocateur stops escalating the situation. Speaker B reacts with admiration, underscoring the practical value of having access to this technique. The dialogue serves as a practical, instructional snapshot of a simple yet powerful method for turning heated confrontations into collaborative problem‑solving.

No. What I've learned over the years is not that there are two sides, it's that there are people who are highly escalated and emotional. And so I can calm any angry person down in less than 90 seconds. And once they're calm, then we can begin to talk about how to solve the problem.
Okay. Oh, wow. I thank God I have your number now.
Um, if I, if I get angry, they're like this because they're of their emotions.
Yeah.
If you stop doing it, then they can almost always solve their problem by themselves.
Yeah. Yeah. 100%.
The secret is calming people down, and that's