Doug NollI'm called in when human dynamics are getting in the way of strategic leadership execution.

Two words that instantly defuse any argument

18 Jul 2026 · 0 min

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0:19

Doug Noll says conflict is a nervous-system response, not a logic problem. When someone gets upset, skip defending yourself. Instead say "you feel" followed by their emotion: "you feel angry," "you feel unheard." Naming the feeling calms their nervous system and defuses the argument.

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