Short YouTube transcript excerpt of a conversation at Pinnacle between Michelle (provider/interviewer) and Stella (patient). Michelle emphasizes Pinnacle’s goals of delivering knowledge, healing, and showing care; Stella describes feeling empowered by knowledge and comfortable sharing with Michelle. The clip highlights patient education, emotional support, and a caring clinical relationship.
Our goal here at Pinnacle is really to drive value. We want to give knowledge. We want to give true healing and treatment. And I think Stella is an excellent example of all of those things because she's learned so much at the same time that she's getting there.
Well, the more knowledge that I have, the better. I can help myself. And I can talk to Michelle and say things that. Because I'm kind of private, I can.
Just say.
Anything to her and just. No big deal.
Yeah, absolutely. And that's the way that you want to take care of it? We want people to feel how much we love them. We want people to feel how much we care. Would you say that that's something that.
You can feel when you come in here in our facility? Oh, absolutely. Not just with you, which I feel it, but everyone that I've talked to, they're very sensitive. They don't make you feel bad that you couldn't do this or that they're fine. We understand. We don't want to put you out. You go ahead and that's very.
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