A patient describes a doctor who spent over an hour reviewing her MRIs and medical history on a phone call, then sent an email summarizing everything. That attention made her feel genuinely seen and cared for from the start.
Well, first of all, you spent, I think, over an hour on the phone with me going through my MRIs and taking down my history, and I just felt so seen and heard. It was amazing. And then you sent me an email that recapped everything that we had talked about in terms of my own history and experience. I just, I felt so cared for from the very beginning.
She Traveled from Colorado for a Different Approach to Knee Pain | Lois’ Story
