Be Like Intel - Make Some Hard Strategic Choices

Hello and welcome back to Chronicles from a Caribbean Cubicle podcast. This is Francis Wade, and here's an article I wrote for the Jamaica Gleaner. It's entitled "Making Hard Choices." Your company has once again begun to look to the future. It's shaken off the post-COVID blues and must now position itself in this industry with our first strategy. But all your executives are not convinced that hard choices must be made. How can you persuade them? A friend of mine was recently confronted with a golden opportunity. Her boss, the retiring owner of the company, offered to sell her a majority share. But she wondered, "What am I really buying here?" While it's easy to think in terms of immediate dollars and cents, or the present value of future cash flows, this thinking is limited. While finance MBAs know how to do these calculations with their eyes closed, that was not the point. Instead, we decided that she was being offered a future outcome, the result of a possible company strategy. In other words, she had to decide whether the organization could craft a plan that was worth the offering price. As you may imagine, this was a very difficult decision to make. Especially as the company had no long-term strategic plan in place. She would have to create one as soon as possible and use it to determine the future value. Given the number of assumptions and estimates to be embraced, this made the task a challenge. To illustrate, let's look at the case study of Intel Corporation, the maker of electronic components for computers. The a company pass through 3 distinct phases in its lifetime. Let's examine it from the perspective of a potential buyer in each phase. Phase 1: Success and Ignorance. In 1974, Intel was dominant in its industry with an 82.9% market share. DRAM memory chips made up around 90% of the company's revenue. At that point, it seemed that the firm could do no wrong. It had powerful leadership and a legendary founder, Gordon Moore, famous for Moore's Law. Anyone who wanted to purchase a majority share would have concluded that the future was bright. However, a deeper analysis a few years later would have revealed trouble. The competition, mostly Japanese manufacturers, was gaining ground for the first time, but historically their products were an industry joke. Phase 2: Disruption and Decision. Jumping ahead to 1984, and Japanese companies were riding a tsunami of steadily accumulating advantages. In no particular order, they benefited from: lower cost of capital than Intel could attract, the long-term investment horizons of Japanese stock traders, steady investments in spite of an economic downturn, and far greater efficiency based on continuous process improvement. The result? Intel's market share plummeted to 1.3%. At this point, someone thinking about buying shares would have asked CEO Andy Grove, "What is the short and long-term strategic plan now?" The fact is Intel had no strategy to deal with the disaster unfolding, but a fateful meeting between the two leaders in 1985 changed everything. Grove asked Moore, "If we got kicked out of this company and the board brought in a new CEO, what do you think he would do?" Moore immediately replied, "He would get us out of memories." chips. Andy, with a surprised look, responded, "Why shouldn't you and I walk out the door, come back, and do it ourselves?" This conversation marked a turning point. The firm made a complete pivot to a different product altogether—microprocessors. Although they had a tiny operation in this niche, this was going to be a big bet. Almost at once, $1 billion US were shifted from further investments in memory chips to this new offering. In fact, they decided to phase out the production of the old line. Phase 3: The strategy pays off. Today, in hindsight, the two are lauded for their brilliant decision. Microprocessors became the number one business at Intel, driving annual revenues from $1.9 billion to $63.05 billion. The company's market cap went from around $3 billion to $151.1 billion. While this high-wire approach to strategic planning cannot be recommended, let's tie that back to the decision my friend had to make. In essence, she wanted to know: Is the company in Phase 1, 2, or 3? As you may imagine, the price she would have to pay would vary tremendously depending on the answer and the strategic plan called for in each case. But let's forget about her. Take a look at your own organization. If your leadership team has no consensus view on which phase it's in, consider it to be in danger. While it may become a lucky winner like Intel, don't count on it. Instead of waiting for disaster to strike, create a forum to have the difficult conversations required. You will protect your stakeholders from potentially ruinous outcomes with a strategy that fits. Thanks for listening. Do you have an unsolved problem in your Caribbean company related to strategy, productivity, engagement, or business process improvement? Just visit a searchable listing of all my prior articles and you may be able to help yourself to a fresh line of thinking. Go to blog.fwconsulting.com or see the show notes.