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Lisa Carlin on "natural skills" for change management in strategy from the JumpLeap Podcast

Name: Lisa Carlin on "natural skills" for change management in strategy from the JumpLeap Podcast
Uploaded: 2025-08-20T14:48:58+00:00
Duration: 24 s
Channel: Francis Wade
Description: In this podcast excerpt, Lisa Carlin recounts an experience with an executive assistant (EA) who, despite lacking a degree or formal change‑management…

20 Aug 2025 · 0 min

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In this podcast excerpt, Lisa Carlin recounts an experience with an executive assistant (EA) who, despite lacking a degree or formal change‑management training, earned the trust of the executive team through an intuitive grasp of how people think and what is required to drive organizational change. Recognizing this natural aptitude, the team brought her on as their de facto change manager, illustrating how informal, ‘natural’ skills can be more valuable than formal credentials in leading change initiatives.

And so this one woman I worked with, who was the EA for the executive team, and she, she had no degree, she had no training in change management, and yet she had the trust of all the executives. She just intuitively understood change management. She understood what it— where people were coming from and what was needed to get change to happen. And we got her on the team and she was like our change manager.