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In this segment, the speaker criticizes senior business unit leaders—managing directors and MDs—for their inability to articulate a genuine organizational strategy. He observes that when asked for a strategy, they resort to lengthy PowerPoint decks that merely list tactics, revealing a lack of true strategic direction. The speaker highlights that the pandemic has introduced profound, game‑changing disruptions that require leaders to actively engineer a "next normal." He argues that most leaders are ill‑equipped to perform this strategic engineering, leaving their organizations vulnerable in a rapidly changing environment.

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