After a personal accident left the speaker cognitively impaired for two weeks, they learned a hard lesson: keeping critical business information only in your head is dangerous. Documenting knowledge, delegating tasks, and including your team in decisions kept client work moving when the speaker couldn't.
Chapters
If I had kept all the important information locked in my brain, oh God, that would be— if I held all my cards too close to my chest. I mean, this brain has not been functioning really well for darn near 2 weeks now. So it is really important, you know, we talk about this, if you ever get hit by a bus theory. It's even as small as having an accident, and I appreciate my accident, it was decent enough, but you never know what's gonna come down the pipe. Where you're going to need to have somebody to help you out. So my business would have stalled if I didn't, if I didn't look after my team this way and if I didn't bring them into the circle the way that I have. Clients would be waiting for things, there would be a ton of things sitting waiting to go and I wouldn't be able to get to them or I'd be trying to get to them and, or I'd be frustrated even more because I knew that I was letting people down and my healing, it would have taken a total back seat. I totally would have done what I could to get through, which would of course mean that the healing would take even longer. Even as I'm talking to you now, I can feel some symptoms showing back up again, so it's time for me to call this quits.
