A brief conversational transcript explaining how emotional intelligence helps people handle conflict and criticism. It outlines four core EI skills—self-awareness, self-management, social awareness, and relationship management—and describes how they combine to improve interactions and outcomes.
Chapters
How does emotional intelligence help people handle conflict and on the same note, criticism more effectively?
When it comes to relationships, you need to understand there's four emotional intelligence skills we touched on. The first skill, the one that opens the doors of self awareness. The second skill is what you do with that awareness. It's self management, how you manage your behavior to get your emotions to produce the behavior that you want. The third is social awareness. That's awareness of what's going on with other people, not just their emotional state, but how the world looks like through their eyes. And the fourth skill is relationship management. And relationship management is using these first three skills in concert. So when you're having an interaction with another person, you know what's going on with you, how you're feeling, what's triggering you, what's causing a response. You know what's going on with them, what's important to them, how they're feeling, how the situation looks to them, how you look to them, and you're able to manage yourself to produce a better result. That is relationship management.
