Robyn Anderson argues that LLM conversations are replacing traditional websites as how people find businesses. Keyword SEO and paid search are fading as conversational search takes over, forcing companies to rethink their entire customer journey strategy.
Chapters
AI has completely changed the customer journey. This was the topic of our conversation yesterday on a panel I did on GEO, Generative Engine Optimization. And one thing that became really apparent is the future of websites is going to change quite a bit. We used to create our websites with keywords and hope that people would search those keywords, or we would pay for those keywords and then they would end up on our website., and now people are searching through LLM conversations. So what does that customer journey look like now? Well, that is something that I'm excited to figure out along with you and create a blueprint for, because my background has been in creating marketing for every step along the way of the customer journey, and I figured it out a little bit, but follow me and join my AI community if you want to stay in the know and figure it out with us.