James Laughlin and a co-speaker explain the 4 by 5 method for workplace conversations: adopt four perspectives (employee, manager, company, customer) and use five levels of intensity to show importance, without raising your voice.
We chat about that for a second. The 4 by 5 method. What does that exactly that mean 4 by 5?
The individual and the 4 by 5 method reinforces that people hear information in a few ways. And there are four different perspectives when talking to an employee you can take in a work discussion. The first perspective is the most obvious, the employee's perspective. Okay, people buy into their own perspective the most all the time. The second perspective you can use is your perspective supervisor or management. Right? You can have a perspective. The third perspective could be the company perspective and then the fourth perspective could be the customer's perspective. The five really reinforces that when talking to an employee in a work discussion, you should never use vocal amplification to denote importance, ever. The right way to do that is using the levels of intensity in the in the four by five, which is what the five stands for.
