James Laughlin argues that great leadership means hiring people with competence and character, giving them resources, then stepping back. He points to Chick-fil-A's approach as a model for letting people discover their gifts and serve others.
I think the greatest thing anyone can do is figure out in my giftedness and my career passion, how can I serve others. So you say, well, what does that look like? At Chick Fil A, I tried to hire great people, just like Truett did. Hire great people, competent, great chemistry, great character, and let them go. And my job was to equip them with resources they needed money and other talent, their talent and other talent, and let them do their thing. And people created an environment where people can thrive and they can discover who they really are, not just what is their natural giftedness, what makes them excited about getting up in the morning and given an environment where they can discover what's really important in life and how they can serve other people.
