A short YouTube conversation between Stephen Shedletzky and James Laughlin about how silence and failing to speak up erode trust and harm team performance. Shedletzky asserts that roughly 8 out of 10 workplace problems trace back to "the unsaid" and emphasizes that leaders must create environments where people feel safe to speak. The speakers use examples (e.g., Boeing reference, in-meeting inattentiveness, feedback reactions) to illustrate the costs of withholding concerns.
Questions this video answers
8 out of every 10 problems
I've been at this for almost 30 years now. And so in my core expertise about how to make teams great is around getting people to get this unsaid said 8 out of every 10 problems we encounter at work can be sourced back to. If somebody just got the unsaid said it would get a resolve.
I think of Boeing and the history of Boeing, and I'm like, they needed you like 30 years ago. Honestly, they did. Boeing, if you're watching this, get Stephen in. But seriously, people not speaking up when they're seeing things.
Sometimes people say lies are withholding. Well, that's not lying. And I just didn't say anything like, come on. Have you ever experienced somebody who didn't say something that you later on wish they had said? You probably don't feel kindly towards them. You feel like, well, wait a minute, I can't trust them. How about this? Somebody who's like, texting under the table and, you know, you know, doing other things in the middle of a meeting. What kind of message does that send? Have you ever had somebody say to you, listen, you can tell me anything. I'm really open to it. It. I love hearing feedback. And then say you give them some constructive criticism and then they flip out and you're like, oh, I'm not going there. The most important leadership trait, and I actually believe this, the most important trait is really about creating.
