Short excerpt from a YouTube video by James Laughlin offering advice on inspiring team members to become high performers. Laughlin emphasizes that inspiring (not blaming) improves team performance and that the way leaders speak—tonality, tempo, and intonation—matters more than simply listing directives.
We know that the person who inspires others to be a high performer, that's going to equate to better performance right around the team. So if you want to elevate your rankings and your performance and the perception of the person, you report to start inspiring more people and motivating them to be high performers, not pointing the finger, not telling them what they're doing wrong, but inspiring them to strive for more. It comes down to tonality, comes down to tempo, intonation. I've heard people. So you've got to do this and you've got to do that. And this is what we do if we're going to be the best. Nobody wants to listen to that. Let's be honest. It's, how you say the thing.
