Two speakers break down how to sound more confident in professional communication. Instead of apologizing for delays, say 'thank you for your patience.' Replace 'let me see what I can do' with 'I'll handle this for you right away.' Small phrase swaps that build status without sounding defensive.
For the delay. Instead, say, thank you for your patience. Never say, let me see what I can do for you.
Oh, he's right there. You never want to apologize. Oh, I'm so sorry I'm late. I appreciate your patience. I'm a little bit behind schedule. I was just with xyz. He's saying that to build your status rather than like, oh, I'm so sorry I'm late. Lower status. It's really good.
Instead, say, I'll handle this for you right away. Never say, maybe we could set up a time to talk about this. Instead, say, let's set a time to resolve this and move forward.
Depends on the context there. If you just assume too early before you help them feel some pain, where they feel urgency to book, a lot of times that will trigger the prospect because you're too assumptive too early. Because if you assume the sale too early before you built trust, before you built credibility, before you've built a gap and help find problems that maybe they didn't realize they had a lot of prospects, especially their A types will push back and like, well, I'm not ready to book a call yet. Well, I'm not ready to go there yet. Let's talk about this again in a month. And you're going to trigger resistance. But if I use neutral languaging in certain contexts, we might be able to actually book something to go over xyz. A lot of our people ask us to do that. So I might be able to do that for you. Would that help you if I did that for you? I'm more neutral now. I'm more low key. I'm getting their guard down. And that's a really key feature. So this gentleman's probably right. But it depends on the context of when you're saying that or when you're asking that you say it too early, it backfires a lot of times.
