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Jeremy's AI Helper reacts to a sales call where Giuliano Masarelli pitches life insurance to Ms. Yang, who keeps saying no. A coach suggests using humor and a friendlier tone to break through her resistance.
Jeremy's AI Helper reacts to a sales call where Giuliano Masarelli pitches life insurance to Ms. Yang, who keeps saying no. A coach suggests using humor and a friendlier tone to break through her resistance.
She wanna get geeking that Yang. Mrs. Yang?
Yeah. No. Who's this?
This is Giuliano Masarelli.
Okay.
I was. I was calling. Sorry if I'm calling. Had a bad time. I was calling about that life insurance inquiry. Sent in.
Good. Peter up. Ms. Yang. Ms. Yang. I would even call her by her first name. Mary. Mary. It's. It's. It's Julie. Julie. Julie Masquerade. Like, more familiar tone. That would even work even better.
Yeah, but it's like, different people from the same company, so please take me off your list. Like.
I apologize. May I ask what company?
I just. I have no interest in buying whatever thing you're selling, and it's.
I don't understand that. And I unders.
See, what happens is he triggers sales resistance. I don't know if it's meant to be a joke or something. Typically, when that prospect says, oh, you guys are like the fifth person that called me, right? I got to get their guard down. Like, oh, gosh, I apologize, but fifth person. Now, hold on. You mean to tell me that you didn't sign up for a million insurance people to call you all the time? Okay, let me get you removed off of this. I'm so sorry. And I'm just going to be playful there. That playful tone causes them to laugh, releases dopamine. It calms the nervous system. Okay, I'm doing that strategically, not because I want to be the class clown.
