When customers say they're just looking, salespeople often assume a sale too early and lose trust. Instead, ask "Are you guys just kind of out looking around?" then "Do you know what you're possibly looking for?" This neutral approach works in car dealerships and furniture stores alike.
Retail, like when somebody comes in, you know, the objection you're automatically going to get is just looking and then the conversation gets awkward. So I'm going to actually just give them the objection. I'm just going to tell them the objection. So I would do like, hey, welcome into the dealership today. Are you guys just kind of out looking around? And they're like, yeah, yeah, yeah. Okay. Do you know what you're possibly looking for? Possibly. I'm still neutral. Not do you know what you're looking for? Oh, well, we don't know yet. You know what you're possibly looking for? Possibly. Neutralizes that. They walked into a furniture store. Hey, welcome into the store today. Are you guys just kind of out looking around? Yeah. Okay. Do you know what you're possibly looking for? The biggest reason why salespeople are not trusted is because they try to assume the sale too early in a conversation before they have any trust or credibility. Biggest reason why salespeople lose deals.
