YouTube sales-coaching monologue advising salespeople to avoid predictable, yes/no small-talk questions (e.g., "How's your day?", "How's the weather?", "Where do you live?") in the first minutes of a sales call because such questions are familiar, predictable, and increase prospect resistance.
How's your day going today? How many times do you walk into Best Buy when a salesperson first comes up to you? What's the first words? Hey, how's it going? How's your day? Do you genuinely believe that that person gives a damn about how your day's going? No, you don't. How's the weather go? How's the weather over there? Would that be a predictable question that that prospect is probably used to? Every salesperson that's ever tried to sell them ask yes or questions like, where do you live? But I want to stay away from predictable questions because that causes sales resistance.
