A speaker critiques common polite openers in business calls as predictable and ineffective, and recommends subtly rephrasing greetings (e.g., “What’s going on in your neck of the woods?”) to interrupt patterns and better engage prospects. The excerpt focuses on adjusting language to avoid signaling disinterest to prospects.
Hey, how you doing? How's your day? And we think that's really innocent. And our mom told us to be polite to strangers, but in a business setting, that's a predictable question that most prospects are used to that pattern, you know, the prospect knows you don't care. Right. So I might re language that like, hey, welcome to the caller. What's going on in your neck of the woods? You know, I just shifted the pattern a little bit. I'm interrupting the pattern. Does that make sense?
