Short excerpt from a YouTube video in which two speakers demonstrate how identical words produce different reactions depending on body language and vocal tone. One speaker repeats the phrase “I’m so disappointed in you” while changing posture and tone to show that physical gestures and concerned vs. confrontational delivery alter the listener’s defensiveness and behavior.
Can you stand up for a second?
I'm so disappointed in you.
What? Did you just feel insecure? And you might get a little defensive, right? What if I did this? I'm so disappointed in you. Like you probably care. I'm still disappointed. But I care. Why? Because I use a concerned tone. And before I'm.
So disappointed in you.
My hands are out. You get defensive. So disappointed in you. Look at my hand. So I can change human behavior by my body language and my tone, and I use the same exact words.
