A short coaching video (May 2, 2025) advising retail salespeople how to handle the common customer reply “Oh, we\'re just looking.” The speaker critiques the typical opening question and demonstrates an alternative script that names the objection directly (e.g., “Are you guys just out looking?”) before asking if the customer knows what they\'re looking for.
Retail, the customer walks in. 99.9% of salespeople ask, hey, welcome into the store today. How can I help you? Oh, we're just looking. They've heard it by so many salespeople that it instantly triggers their brain to go into fight or flight mode. And I actually want to tell them that objection in my first opening question. Hey, welcome into the store today. Are you guys just out looking? See, they're like, yeah, yeah, we are. Oh, okay. And do you know what you're do you know what you're looking for? And so saying, do you know what you're looking for? Knee jerk question. Knee jerk reaction. We say, oh, and do you know what you're do you know what you're looking for?
