
0:29
A coach says
I'm so disappointed in you. What did you just feel? And you might get a little defensive, right? What if I did this? I'm so disappointed in you. I'm still disappointed, but I care. Why? Because I use a concerned tone. And before, I'm so disappointed in you, my hands are out, you get defensive. So disappointed. Look at my hand. So I can change human behavior by my body language and my tone, and I use the same exact words.










