Jermaine Edwards

Transforming Principles Into Repeatable Systems #podcastinterview #humblemind #customersuccess

11 Mar 2024 · 1 min

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0:36

A business leader argues that relying on abstract principles only works for a small fraction of customers, typically under 20-50%. Real success means building repeatable systems that deliver consistent results across most of your customer base, not random wins.

Chapters

So it doesn't become necessarily just repeatable for one moment, but reproducible anywhere in the business. And so it's moving them from principles into systems, systems that organize and support all the activities that give you the kind of results that you can have across a larger percentage of your customers. And so I challenge almost every single business. I say, if you think you're getting results for your clients, and that's great, everybody gets results for their clients. But if you're not getting it with more than 20, 30, 40, 50% of your customers, then what you have is what I call random act of success.

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