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In this brief talk, the speaker argues that the decline in performance of repeated offers is due to a loss of novelty. People are naturally drawn to new experiences, treating novelty like a drug. Rather than overhauling an offer each time, the speaker suggests keeping the core (about 95%) unchanged and only altering a small portion (roughly 5%) to make it feel new. The pizza analogy illustrates this: dough, sauce, and cheese stay the same while toppings vary. A concrete example is given for a car‑wash business: the standard wash remains constant, but a limited‑time free waxing add‑on is offered to customers who sign up that day, creating a fresh perception without redesigning the whole offer.

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