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The easiest way to get people to like you

Name: The easiest way to get people to like you
Uploaded: 2022-10-10T03:22:13+00:00
Duration: 28 s
Channel: David Molina
Description: In this short segment, the speaker shares a practical interpersonal tip for improving client satisfaction: deliberately over‑estimate how long a service…

10 Oct 2022 · 0 min

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In this short segment, the speaker shares a practical interpersonal tip for improving client satisfaction: deliberately over‑estimate how long a service or task will take. By setting expectations higher than the actual duration, clients experience a pleasant surprise when the task finishes sooner, leading to higher approval. The speaker explains that people don’t mind waiting per se, but they dislike waiting longer than promised, so adjusting communicated timelines can prevent complaints and foster likability.

I'm going to give you a tip so clients never complain to you. Let's say you're on a flight. What if they tell you that it's going to take you 4 hours, that it's going to take 2 hours? By the time you get there, you're like, wait, we're here already? When it takes less, they're going to be super happy with you. It was just half the time. Your clients don't hate waiting. They just hate waiting more than you told them to. When you tell them, okay, this might take this long, try to bump it up a little. So handle expectations correctly that way.