The "sell me this pen" exercise teaches that real selling means asking questions first, not pitching features. A skilled seller uncovers the buyer's context, past usage, and budget before suggesting anything, proving that effective sales is rooted in inquiry.
Chapters
Can you please sell me this pen? You know, no one's ever asked me that before. It's the first time. So let me tell you what that whole exercise really stands for, right? So the whole sell me this pen narrative is really— it's a test that you give to a salesman to see if they really understand what selling's all about. If you ask someone who's not a professional salesman, who doesn't have the right instincts, they'll start actually trying to sell you a pen. This pen is great. This pen writes upside down. It's the best value for its money. This pen will last forever. Buy this pen. Here's the thing. The only one rational thing you could do when someone says, sell me this pen, and that is to start asking them questions. So tell me, how long you been in the market for a pen? What type of pens have you used in the past? Is it business or personal? Typically, you buy a pen, what type of money do you spend on one? Do you buy expensive pens?