How to handle pushback they want to be heard, not to leave

All right, let's talk about the pushback conversation because you need to have an answer ready even though you rarely need it. So the tenant who calls receiving the notice is almost always calling just to be heard, not to leave. They were leaving, they just leave. They, they want to, they want to feel like they matter, right? So here's how the conversation should go when you handle it right. So tenant calls, hey, I got the notice. I'm a little surprised by the increase. You know, I appreciate you calling. You've been with us for X amount of years and we generally value that. The increase of X per month, and I understand it's an adjustment. Is there something specific I can address for you? Kind of put it back on them.