Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

It's Not Customer Service - It's Geometry

3 Apr 2026 · 1 min

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A 65-foot RV needs at least 65 feet of space plus clearance to enter safely. Below 70 feet, the rig can't maneuver without risk, no matter how good the service is. Bad entry experiences spread fast through word-of-mouth and tank a facility's reputation.

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Below 70 feet, this combination literally cannot enter your facility without a hazardous maneuver. This isn't about the tenant being inexperienced, it's geometry. A 65-foot rig needs 65+ feet to stage. The physics don't care how good your customer service is in this scenario, and the downstream effect is real. A tenant who has a bad entry experience, they talk. They talk to people at the RV park, the campground, the dealer. Don't go there. You can't get in with the fifth wheel. That's not a complaint that gets resolved with a rate discount or a waived fee. The geometry of the site is permanent.