Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

Most Storage Operators Get Customer Service Wrong

10 Mar 2026 · 1 min

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Joe Downs explains why self-storage operators typically bungle customer service. He covers the specific mistakes most make and promotes storagemoguls.ai, an AI platform built for storage operators who want to improve.

Chapters

Customer service in storage is unlike any other real estate asset class, or maybe other business, and most operators get it completely wrong. So today I'm going to show you why, and at the end, if you're glad you stuck around, I'll also remind you that for more insights from operators who figure this out, you can join us and become a storage mogul. Join us in our community for free at storage moguls.ai. Storage moguls.ai. We are an AI-powered multimodal learning platform across every storage vertical, and you can start for free and advance at your own pace.