Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

Overcoming Tenant Pushback With One Simple Script

10 Mar 2026 · 1 min

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0:37

Joe Downs shares a two-step script for property managers facing tenant pushback on insurance. Ask for their declaration page and add your company as additional insured, or offer a $12 on-the-spot payment option instead.

Chapters

This— these steps ensure smooth rollout, maximum adoption. But tenants will push back from time to time. And what do you do? Because they're inevitable, but they're easily overcomeable. The most common one is, I already have homeowner's insurance. Your response? Great. We just need to get a copy of that declaration page listing, and you got to list us as additional— as an additional interest, additionally insured. The reality is most tenants won't bother with that paperwork. That's a hassle. They're not going to do it. They'll opt for the convenience of paying the $12 right there on the spot.