Joe DownsCEO & Co-Founder, Belrose Storage Group. Founder, Storage Moguls.

Proactive Communication Prevents Confrotations

10 Mar 2026 · 1 min

Watch on YouTube

0:44

Landlords who tell tenants about rent increases early, well before the legal deadline, get far less pushback than those who wait. Automated text reminders three days before rent is due and on the due date cut late payments more effectively than threats of fees.

Chapters

We can prevent many of these confrontations entirely by being better communicators. Preventing problems is always cheaper than fixing them, and that's the power of proactive communication. Don't wait for a tenant to call you angry. Tell them what's happening before they even notice. Take rate increases, for example. The law might require you to give 30 days' notice. Send it in 60 days' notice. This gives them time to process the change and budget for it. Drastically reducing your pushback calls. Use automated reminders for payments. An automated simple text 3 days before the due date and on the due date cuts down on late payments better than any threat of a late fee ever will.