A webinar introduction by Johnny Girardi (Founder & CEO, DataSelf) framing analytics for service organizations. The session outlines the critical role of analytics, industry statistics, three key service KPIs, strategies to engage service teams with analytics, and a short product presentation plus Q&A.
So first of all, we are in times when we hear a lot about artificial intelligence, self driving cars, Internet of things. However, I still hear a lot from companies complaining that it's hard to get access to their data to do data analysis to make data driven decisions. So what we'll talk today is about analytics for service organizations. My name is Johnny Girardi, I'm Data Sales Founder and CEO and analytics is one of the components that quite often is missing to help service organizations to be more data driven. So today's webinar will cover pretty much that perspective. Our agenda will talk about the critical role of analytics, look some numbers in the industry, we'll talk about three critical service KPIs concepts, we'll talk about how to engage your team with analytics, and we'll also do a little bit of product presentation in Q and A. At the end of the session. If you have questions, Please use the GoToWebinar Panel Chat Panel at any point. Just submit your question at the end of the webinar. We'll address them as many as we can.
