Joshua Fraser argues trust builds drop by drop but shatters in seconds. He cites Warren Buffett: it takes 20 years to build a reputation and five minutes to ruin it. Leaders earn trust through consistent daily actions, not shortcuts.
Chapters
It takes years to build trust with people and you build trust drop by drop by drop and eventually that cup will get full and then you have built and developed trust with people. But unfortunately one single action can tip that glass over and sometimes it'll break the glass and you'll never be able to develop trust again. But if you do want to, it's about the consistency and filling up a little drop day by day, action by action to build trust with your employees, with your customers, with your family, with your friends. Building trust is so important and really good leaders are examples of trustworthy people. One of my favorite quotes by Warren buffet it takes 20 years to build a reputation and five minutes to ruin it. If you think about this, you'll do things differently. You would not take shortcuts or hacks to get to places that you need to be because you're thinking about the long term and being a trustworthy person. Trust is so important.