A beauty professional with 30 years in the industry explains how experience teaches you to spot problems fast. She noticed lipstick could transform a customer's mood instantly, which shaped her belief that empathy and lived experience are what make you act on what you see.
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We go through these experiences and we see we're already aware people as we are already. And then we have this filter that we constantly and immediately and instantly see a problem when we see one. And then we take action by solving the problem. Now it might not be overnight, but where did that come from? Where did your journey take you that introduced you to these issues?
In the beauty industry for almost 3 decades, I actually started my career By accident. It wasn't really planned at all, but that's another long story. To answer your question, when I went into the industry, I was super boyish, remember? But I fell in love with it because, as you said, we've always been that kind of person that wants to help. That correlates to us wanting to see people happy. We love to be useful or to be helpful to others. In the beauty industry, I saw a lot of women, like, coming into the store, you know, like, all gloomy and sad, and then they put on lipstick and they just kind of shine and create an instant relief and happiness in someone, and I love that.