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Excerpt from a YouTube video (Kevin "KD" Dorsey interview with Kris Hartvigsen) where Hartvigsen advises that sales managers should provide templatized scripts and cadence sequences for new reps (using tools like Outreach, SalesLoft, Apollo). He recommends structured templates and discovery/scoping call scripts early on, then progressively thinning them so reps develop an authentic, improvised delivery as they gain experience.

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