Excerpt from a sales presentation (YouTube) where the speaker attributes call reluctance to lack of practice and emphasizes role-play and high-volume repetition. The speaker recommends using conversation technology (Aurum) or structured role-play ("batting cages") to rehearse calls and advises moving immediately to the next call after completing one.
People have call reluctance because they're out of practice. Right. Like, it's one thing to role play with your manager. So, first of all, let's say you don't have a conversation technology like Aurum, you know, doing the actual role plays. And, Katie, I know you're big on this. I know you've always been big on, on getting the batting cages going. Right. The, the role plays. And I can't emphasize that enough. But, you know, actual reps, actual chances to, to be on the shooting range, so to speak, at the driving range. And so when you have something like Aurum, what we teach our customers and what we teach internally is when you book a meeting or when you get someone on the phone, the best thing and you have that conversation, the next best thing you can do is get right back to the next one.
#shorts THE POWER OF RECOGNITION: How Do You Empower People with Zoe Hartsfield
