Short excerpt from a YouTube interview (Kevin "KD" Dorsey hosting Mike Rosenberg) about management and motivation. The speaker argues against constant, close micromanagement and instead recommends defining the concrete activities that produce desired results—if employees see the direct payoff (e.g., more pay), they will perform those activities.
I always go to people and like, do you want to be micromanaging? Like, absolutely not. I said, let me ask you a different question. If I tell you exactly what activities you need to do to yield whatever numbers it is that you want to achieve and guess what, you're making as much or more money than what you signed up to do, would you go do it? Like, yeah, like it's kind of micromanagement. I go, so watch the pieces of micromanagement that you might actually want. So no, they just don't want us sitting next to them all the time telling them what numbers to press on the phone or the keyboard to do what it is they need to do. But if you can paint the activities that they need to do to be successful, whether it's 20 money more or what have you, they'll do it. Because of course that's why we're supposed to be in the role we are and they are in their role.
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