Mike Rosenberg on why managers must explain to employees exactly why they're performing well or poorly, and how to improve. Without this feedback, the manager isn't doing their job.
When I work with the managers who report to me, and whenever they're working with someone who is either doing great or not doing great, and the question I always have them answer, whether it's asked or not, is why? And if you can't, then as a manager, you're not doing your job. If you can't tell the individual who's struggling why they are and how they improve, then you're not doing your job. And for someone who's doing great, it's the same thing.
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