Mandi Graziano reflects on a business mistake from 20 years ago involving poor bedside manner, expressing regret and describing her ongoing efforts to improve. The conversation explores leadership, professional conduct, and how to stand out by getting these fundamentals right.
But that was, like, what I realized the value of a good business bedside manner, and I didn't have one in that moment. And I think ever since then, and this was almost 20 years ago, but ever since then, I feel like I'm catching up and trying to repair that and trying to never do that again. I would say that was. And I still regret that. Like, I still regret how I made those people feel in that moment, because I just had blind ambition. And we've all done that before. But I would think that's probably one of my bigger fails that I keep trying to regain my footing on, for sure.
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