Kyle Poyar explains how customer success teams can spot when product-led growth customers need help. Watch for signals like Salesforce integrations, custom dashboards, or ten users collaborating, which show the product is being adopted across a team.
It would be generally in both your best interest and the customer's best interest to be proactive and offer additional support to help them along that journey. And so that's where it's going to be different from every. For every company. But if you look at, hey, this customer set up a Salesforce integration, or, you know, this customer has started to customize a dashboard in the product, these are indicators that they're setting this up on behalf of a team. And for some companies, you know, account, they might be a good example. A Slack might be a good example. The indicator is, hey, there's 10 users that are all using the product together. This is kind of a signal that this is starting to get more complicated and they might need help with it.
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