Rachel Nazhand explains how operations teams should work with product managers by asking for outcomes instead of dictating design. Rather than requesting a red button, ask to exit a screen faster so you can capture notes. She coaches cross-functional teams to use operations strategically to hit their goals.
If anybody has the opportunity in the career to align with a fabulous product manager, seize it. The reason I say that is because they taught us the way that you ask for stuff is not by telling you, like, I want to click the red button. Anybody can build your red button. The way to leverage an amazing product manager is to say, I need to be able to exit this screen faster so that I can get my notes in. And I think about that often because that's the way I try to coach my peers and across sales teams and CS teams and across the organization to leverage ops. Tell me what you're going for and I will give you an amazing way to accomplish it.
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