Short excerpt from a YouTube talk advising leaders to bring their full set of problems to operations teams so patterns can be uncovered, priorities set, and efficient solutions delivered; emphasizes partnering with ops and approaching revops/sales with empathy because sales work is difficult.
Get really comfortable dumping all of your problems on the table and letting your operators help you figure out how to attack them. If you come to me with these one offs, I may not be able to pick up on the themes and I may not be able to support you. You give me all 15 of your problems at once, I'll show you that three of them are actually the same thing. It can be solved overnight, and these other 12 could be hit in this order, right? Like come to me as a partner to help sort through the madness and give you answers that you didn't even know were possible. On the revop side, one start by recognizing sales is really freaking hard. Come to the table with empathy and understand that the reason they're asking for these things is because they're trying to be better.
#shorts THE POWER OF RECOGNITION: How Do You Empower People with Zoe Hartsfield
